Delete your account

You can delete your Circular Urban account and personal data anytime, from the web, the app or by emailing us.

This page covers the Circular Urban app (Android and iOS) and circularurban.co. It's one account everywhere: deleting it deletes it everywhere.

Delete it yourself

Sign in at circularurban.co or in the Circular Urban app.
Go to My account.
At the bottom of the page, tap Delete my account.
Type DELETE to confirm and tap Permanently delete account.

You're signed out on all your devices right away.

Go to My account

Can't sign in? Email us

Email soporte@circularurban.co from the address you signed up with, using the subject "Delete my account". We'll confirm within 15 business days.

Email support

What we keep, and why

As an investment platform, we must keep historical data so we can provide it to Colombian regulators when they request it. So even after you delete your account, we keep these records without your contact details, only for that purpose and for as long as the law requires:

Your identity verification and your source-of-funds and PEP declarations (anti-money-laundering rules, SARLAFT).
Your contracts, participations and payments (accounting and tax obligations).
A security log of your account deletion.

Before you delete it

If you have active participations, contracts in progress or a pending payment, we can't delete your account yet. Email us and we'll help you close them first.