How do I change my email, mobile number, name or ID document?

Q: How do I change my email, mobile number, name or ID document?

It depends on whether we've already verified that detail. If it isn't verified yet: change it yourself in Edit Profile . You can edit your email and mobile number until you verify them, and your first and last name until your background check is complete. If it's already verified: send us a support request and tell us which detail you want to change and the correct value. If it's your name or ID document, attach a photo of your document. To change your ID document, always use a support request. We reply within 1 business day at most.

About the platform

It depends on whether we've already verified that detail.

If it isn't verified yet: change it yourself in Edit Profile. You can edit your email and mobile number until you verify them, and your first and last name until your background check is complete.
If it's already verified: send us a support request and tell us which detail you want to change and the correct value. If it's your name or ID document, attach a photo of your document.

To change your ID document, always use a support request. We reply within 1 business day at most.

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