About the platform
Choose the channel that fits what you need, from Support:
- Support request: for problems with your account, a payment, a contract or signing in. We review it within 1 business day at most.
- Contact: for general questions. We reply within 24 to 48 hours, on business days.
If you have an account, go to your requests, click New request, describe what's happening and attach up to 3 files (PDF, JPG or PNG, 10 MB each at most). If you can't sign in, write to us without an account: we'll email you a link to follow the conversation.
You can follow progress through your request's status: Received, In review, Waiting for your reply, Resolved or Not accepted. We're available Monday to Friday, 8:00 a.m. to 6:00 p.m., Colombia time.
