Process & Compliance
Most of the time, repeating the step carefully solves it.
- Take the photos with your phone, in good light, with the whole document readable.
- Check that your details match your document exactly.
- If you're told to try again in 24 hours, you've reached the attempt limit: come back the next day.
If you get an email saying we couldn't approve your verification, or you still can't complete it, send us a support request or write to soporte@circularurban.co. For security and compliance reasons we can't always detail the reason, but we'll review your case and guide you on the next steps.
