My payment is pending, was declined or expired. What do I do?

Q: My payment is pending, was declined or expired. What do I do?

It depends on the message you see: Verifying Your Payment: wait a moment on that screen. Payment Under Review: if the amount was charged, the status updates automatically. With PSE this can take a while as your bank confirms. Payment Declined or Payment Error: click Try Again , or use another card or payment method. Payment Session Expired: generate a new session and try again. Efecty: pay at a physical location with the reference we show you, before the due date. If you were charged and the status doesn't change, don't pay again. Send us a support request with your receipt and we'll review it.

Process & Compliance

It depends on the message you see:

Verifying Your Payment: wait a moment on that screen.
Payment Under Review: if the amount was charged, the status updates automatically. With PSE this can take a while as your bank confirms.
Payment Declined or Payment Error: click Try Again, or use another card or payment method.
Payment Session Expired: generate a new session and try again.
Efecty: pay at a physical location with the reference we show you, before the due date.

If you were charged and the status doesn't change, don't pay again. Send us a support request with your receipt and we'll review it.

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